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Jerome WadeWhen a bank grows, departments naturally become more specialized. The commercial lending team focuses on volume, the retail branch staff focuses on customer service, and the operations team focuses on compliance and risk.
Jerome WadeWhen a bank grows, departments naturally become more specialized. The commercial lending team focuses on volume, the retail branch staff focuses on customer service, and the operations team focuses on compliance and risk.
Jerome WadeEvery community and regional bank has them: the "Star" players. It’s the branch manager who has been a pillar of the town for twenty years. It’s the commercial lender who seems to close deals by sheer force of personality. It’s the retail head whose intuition is rarely wrong. These individuals are the heroes of your institution, often responsible for the lion's share of your growth.
Jerome WadeMost banks have a mission statement beautifully framed in the lobby. But for many, the actual culture is "accidental"—it is merely a collection of the habits, moods, and personalities of whoever happens to be leading a specific branch at that moment .
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